When choosing a moving company, one of the most important considerations is their cancellation policy.
At My Moving Guys we understand that your situation can change and the need for our services can change with it. This is why we work very hard to offer you the unparalleled flexibility and array of options.
If you need to cancel your order, for any reason, please call us as soon as possible and let us know. We will be happy to cancel your move or work with you on re-scheduling of your move, if this is what you would like us to do. Please keep in mind that our schedules are booked on the first come, first serve basis and availability may be limited.
As a part of Flat Fee Movers, Inc. We provide several moving services to our customers. Each service comes with its own service cancellation requirements:
Cancelling My Moving Guys Full-Service Moves
You can cancel or re-schedule your full service moves at no cost up until 2 pm one (1) business days prior to the day of scheduled move or a cancellation fee may be charged. Simply call us at 877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. Moves cancelled on a shorter notice are subject to 4-hr minimum crew rate cancellation fee (based on the hourly crew rate as quoted).
If you decide to cancel your move after the work has started, you will be charged for the hours worked to the point of cancellation and the materials used, if any, or a minimum charge fee as stated on the Agreement, whichever is greater.
Cancelling Box-n-Go U Valet and Full-Service Orders
You can cancel or re-schedule your pick-up service at no cost up until 2 pm one (1) business days prior to the day of scheduled pick up or a cancellation fee may be charged. Simply call us at 877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. The pick-ups cancelled on a shorter notice are subject to published, full price, on-demand pick-up fee.
Cancelling Helping Hand Loading Service Orders
You can cancel or re-schedule your HHLS loading service order at no cost up until 2 pm one (1) business days prior to the day of scheduled service or a cancellation fee may be charged. Simply call us at 877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. Services cancelled on a shorter notice are subject to cancellation fee (equal to 1 container service fee rate as quoted).
